Tired of wasting your limited time scraping together the context and details needed to create useful JIRA issues? By the end of this doc Airbrake will be automatically creating them for you!

When your Airbrake project receives a new error a corresponding JIRA issue is created. JIRA issues created by Airbrake let you get to work quickly on problems effecting your users, giving you everything you need to solve problems fast!

This integration supports onDemand and Standalone versions of JIRA.

Configuring the JIRA integration

  1. Click Integrations for your project
  2. Click JIRA

Identify which type of JIRA setup you are using. OnDemand means you’re using an Atlassian account. Standalone means you setup JIRA yourself or with a 3rd party.

JIRA onDemand integration:


JIRA onDemand settings:

  • Server URL: http://myaccount.atlassian.net
  • Email: your-jira@email.com
  • API token: your-api-token
  • Project key: EXAMPLE

Please ensure the API token is created on the account with the same email address as provided in JIRA integration on Airbrake. You can create a new API token here.

JIRA standalone integration:


JIRA standalone settings:

  • Server URL: http://jiraurl.mywebsite.com
  • Context Path: /jira
  • Username: Jirauser
  • Password: JirauserPass
  • Project key: EXAMPLE

Please ensure the user you provide has proper permissions to the Project.

Testing your JIRA integration settings

Testing your JIRA integration settings is as easy as clicking on the Test integration link found at the bottom of the window after setup is complete.

jira test link

You should see notification about integration success. If the test reports any issues, please check our doc on troubleshooting jira issues.

Manually create a JIRA issue from an Airbrake error

Select the error you want to create a JIRA issue for, in the errors overview tab, click the Create JIRA Issue button:

jira button

After the JIRA issue is created your Airbrake error will show a link to go the JIRA issue. The JIRA issue will also link back to get back to the Airbrake error. If you would like to remove the association between the Error and issue, just click the Remove button:

jira issue link

Integrating with a next-gen JIRA project

If you’re integrating with a next-gen JIRA project, please make sure to disable the ‘Include separate “environment” field when creating issues’ option because next-gen JIRA projects do not have an “environment” field available.

jira env field